Website Downtime, Feedback Reporter Bug

There have been serveral short outages of the interclue.com website over the last month due to a sporadic hardware failure on our webserver. The technicians will be replacing the chassis (ie, everything apart from the hard drive) at 5pm NZ time today. During this time the website will not be available and you will be unable to use the Interclue Feedback Reporter built into the addon.

Also, we have discovered that for an unknown length of time during 4-14th October, the back-end for the Interclue Feedback Wizard was malfunctioning - reporting that it had received the report, but failing to submit it into our ticket system, or write it to disk, which was the failsafe we had in place.

If you used the feedback reporter last week, and haven’t heard back from us, we would be very grateful if you could resubmit your report, and our most sincere apologies for this slip-up. We have added another failsafe to the system, and we won’t let this happen again!

In other news, we’ve been hard at work on a significant new release, and I will be announcing the new features in our 1.5 beta soon after the webserver is back up and running.